Residue Picture

If you’re considering a refund or a return, here are some things you might want to know:

• We have a 14-day return policy - no questions asked, which means you have 14 days after receiving your item to request a return, excluding customised or discounted items. Buyers are responsible for return shipping costs.

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong items, and we’ll do everything we can to make things right. In case your complaint is approved, Mon Terra is responsible for return shipping costs.

• To initiate a return, contact us at tamara.anna.efrat@gmail.com or on Whatsapp at +972-54-631-6233 and we’ll provide you with instructions.

 

You can always contact us for any question or concern at tamara.anna.efrat@gmail.com or on Whatsapp at +972-54-631-6233 and we will do everything we can to assist you promptly :)

 

COVID-19 UPDATE

Please note all shipping services are currently subject to delays. Be safe assured that your package is indeed on its way and will arrive safely, it just might take longer than usual.

LOCAL PICKUP

• Pickup from our workshop in Jaffa, Israel.

• Orders are usually ready within 1-4 business days.

• An email with instructions will be sent once your order is ready for pickup.

SHIPPING WITHIN ISRAEL

• We offer a 40 NIS flat rate for any order within Israel.

• Delivery normally take 4-7 business days.

• Arrives at your doorstep.

INTERNATIONAL SHIPPING

• Express shipping - we offer a ~$60 flat rate for any order outside Israel, delivery normally takes 5-8 business days, arrives at your doorstep.

• Standard shipping - we offer a ~$30 flat rate for any order outside Israel, delivery takes up to 30 business days, arrives at your local post office.

• Once we have dispatched your order, you will be sent a shipping reference or tracking number so you can follow the delivery of your item. If you believe your order has shipped and you didn't receive this email from us, please don't hesitate to contact us.

• Please note - Tamara Anna Efrat is not responsible for any incurred import duties and taxes (including VAT)​.